FREE DOWNLOAD

Frequently Asked Questions

Jump to:

General

Question	Answer
Is PhotoCleaner compatible with Windows Vista and Windows 7?	Yes!
What image formats does PhotoCleaner support?	PhotoCleaner can work with images in JPEG, TIFF, PNG, or BMP formats. You may be able to use PhotoCleaner with other formats, but these "extra" formats have not been well-tested and are not officially supported.
I have a picture in TIFF format and PhotoCleaner cannot open it. Why does it happen?	There are several types of TIFF pictures - they differ by the type of compression they use. Uncompressed TIFF is the most popular and universal format as of today - at least all consumer digital cameras use it for saving TIFF images. Other types, like ZIP- or LZW-compressed could be created by some image-editing software programs. PhotoCleaner supports only uncompressed flavor of TIFF.
When I am am dragging the selection to crop the image, the selection box sometimes changes color. What does it mean?	Since many PhotoCleaner users are preparing their images for printing on standard 4in x 6in (10cm x 15cm) paper, this trick helps to select the correct image proportions for this print size. The yellow/red selection box corresponds to 4x6 ratio.
I am using red-eye removal function and sometimes I am getting strange dark areas around the eyes. What shall I do to avoid it?	It could happen if you are selecting an area that is too large. To get the best results try to select the smallest possible area around the red eye. Also, it is much better to select two eyes separately than to select a single area which includes both eyes. To select two (and more) areas separately, press and hold SHIFT key when selecting multiple areas.
My great sunset photos lost their colors after being enhanced with PhotoCleaner. What shall I do?	If a photo was shot under unusual lighting conditions (for instance, sunset or sunrise pictures) PhotoCleaner might make a mistake when doing an automatic color correction. If you don't like the color correction results you can always turn the color correction off (uncheck "Use color correction" box) for the image in question.
What algorithm PhotoCleaner uses for resampling pictures?	PhotoCleaner uses Lanczos resampling which seems to produce the best results.
I want to see what other people were able to achieve by using PhotoCleaner.	Please visit the Galleries section of our website.
I think I don't see the entire PhotoCleaner window on my screen.	PhotoCleaner requires at least 1024 x 768 screen resolution for normal fonts and at least 1152 x 864 if the Large fonts are turned on. You could switch to Normal Fonts in the Display>Properties>Advanced window.

Installation

Question	Answer
I ordered PhotoCleaner and I have not received the e-mail with the download link!	Please check if you are using any mail-filtering system. Some such systems automatically stop all e-mail and send a response to the sender with the request to enter some code. Since these messages are sent with an automatic system, this scheme does not work. Please make sure that your system lets the e-mail messages from photocleaner.com and digitaldozen.com through.
Do I need any special computer permissions to install PhotoCleaner?	To install or uninstall PhotoCleaner, you need to have Administrator's privileges.
I requested my copy of PhotoCleaner at the Registered Users area of the website, but I have not received the e-mail with the download link.	Please check if you are using any mail-filtering system. Some of these systems automatically stop all e-mail messages and send an automatic response to the sender with the request to enter some code. Since the download messages are sent by an automatic system, this scheme does not work. Please make sure that your system lets the e-mail messages from photocleaner.com and digitaldozen.com through.
I have a Mac computer - can I use PhotoCleaner?	PhotoCleaner can be used only on Windows 98, Windows ME, Windows 2000, Windows XP, and Windows 2003 or later. You might be able to use PhotoCleaner on Windows 95 and Windows NT but it is neither recommended nor officially supported. Other systems are not compatible with PhotoCleaner.

Tips and Tricks

Results are always better when you downsize the photos - start with a bigger image!

If you are preparing your picture for printing make it look over-sharpened on the screen - then it will look great on paper. Also for most printing services, it makes sense to bump the colors up - printed pictures usually have subdued colors comparing to the pictures on the computer screen.

Photo Cleaner can be used both with and without being connected to the internet. If you are connected to the internet, Photo Cleaner checks for new versions and critical updates. Absolutely no private information is sent to the server. You can control this behavior through the “Check for New Versions” item in the Help menu.

If a photo was shot under unusual lighting conditions (for instance, sunset or sunrise pictures) Photo Cleaner might make a mistake when doing an automatic color correction. If you don't like the color correction results you can always turn the color correction off for the image in question.

PhotoCleaner supports multiple sets of enhancement settings. You can save and load the settings (see File menu). It allows having separate settings, for instance, for pictures that are prepared for printing and to be placed on a website.

You can use special characters in the Caption textbox – PhotoCleaner will substitute them. In the current version, {F} or {f} is substituted with the file name (without the extension), {C} or {c} is substituted with the copyright symbol, and {D} or {d} is substituted with the picture date and time.

If you are creating PhotoAlbum, it is better to save it in an empty folder. Then, if you would want to place Photoalbum on a website or a CD - just copy the entire folder. This will ensure that you have copied all necessary files.

Use table-style PhotoAlbums on website for quick access through slow internet connections and filmstrip-style PhotoAlbums for viewing from a CD or a computer disk: filmstrip PhotoAlbums take longer time to load initially.

Please keep in mind that each time you save a picture in JPEG format, its quality degrades slightly. It could become a problem if a picture goes through several cycles of editing, each time being saved as JPEG. If you plan to save a picture more than a couple of time, use a lossless image format like TIFF.